Frequently Asked Questions (FAQ)
1. How do I place an order?
Placing an order on NestlyAura is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. You will be prompted to provide shipping and payment details to complete your purchase. If you have any questions during the ordering process, feel free to contact us.
2. Can I change or cancel my order?
Once your order has been confirmed and payment has been processed, we are unable to make changes or cancellations. However, if you notice an error shortly after placing the order, please contact us as soon as possible, and we’ll do our best to assist you.
3. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email. You can use this number to track your shipment on the carrier's website. Please note that it may take a few hours after dispatch for tracking information to update.
4. What are your shipping options and costs?
We offer standard shipping option. Shipping costs are calculated at checkout based on your location. You can view the respective costs during the checkout process.
5. How long will it take to receive my order?
Delivery times depend on your location. Orders shipping usually takes 5-12 business days. Please note that delivery times may vary due to holidays or other factors outside our control.
6. Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time. Please check back for updates on international shipping options in the future.
7. What is your return and refund policy?
We want you to be completely satisfied with your purchase! You can return your items within 30 days of receiving your order. To be eligible for a return, items must be unused and in their original condition. For more details, please refer to our Refund Policy.
8. I received a damaged or defective item. What should I do?
We’re sorry if you received a damaged or defective item! Please contact us immediately with your order number and photos of the item(s) so we can resolve the issue. We will either replace the item or offer a refund, depending on the situation.
9. How do I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help! You can reach us by email at nestlyaura@gmail.com or by phone at +420 776 186 632.
10. Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly on our website. They are available in various denominations and can be used for any product on our site. Simply go to the Gift Cards section and choose the amount you would like to gift.
11. How do I know if an item is in stock?
All available products on our website are listed as "In Stock" unless otherwise stated. If a product is out of stock, you may be able to sign up to be notified when it becomes available again.
12. Are your products covered by a warranty?
The warranty for our products may vary depending on the item. Please refer to the product description or contact us for specific warranty information related to your purchase.